Please read the following terms carefully. We value a fair and honest relationship between ourselves and our clients, the following policy was written with those values in mind.

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Payment and Cancellation Policy - UpKeepers LLC

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1. Payment Terms:

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a. Service Booking via Thumbtack: When clients book services through Thumbtack and choose the "Instant Book" or "Book" option, a non-refundable fee ranging from $10 to $100, based on the estimated hours for the job, will be charged to the client.

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The amount charged will match the amount that UpKeepers is immediately charged by Thumbtack when the booking (instant book) is made. Example: We're usually charged around $20 for a 2-hour job.

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For completed jobs, this amount will be added to the final invoice. For canceled jobs, continue reading below.

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2. Cancellation Policy:

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a. Cancellation Window: Clients have the right to cancel bookings.

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b. Cancellation Fees:

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- Within 48 Hours: If a cancellation occurs within 48 hours of booking, clients are liable for the initial booking fee only.

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- After 48 Hours: If a cancellation occurs beyond 48 hours of the scheduled service, clients are obligated to pay 25% of the total expected payment for the job, as well as the initial booking fee.

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3. Changes to Bookings:

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a. Rescheduling: Clients may reschedule booked services without incurring additional fees, subject to availability and agreement.

 

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Effective Date: November 21, 2023